Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. Large furniture pieces may require scheduled freight delivery.
Do you offer international shipping?
Currently, Alluvionhome.com ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with manufacturers who prioritize FSC-certified woods, organic textiles, and low-VOC finishes to ensure your home is both beautiful and safe.
What should I do if my item arrives damaged?
If your order is damaged during transit, please take photos of the packaging and the product and contact our support team at support@alluvionhome.com within 48 hours of delivery for a replacement.